DANIEL CHAPELLE
PRIVACY POLICY AND COLLECTION NOTICE

Last updated: February 2020

Maintaining privacy standards is of the utmost importance to Daniel Chapelle. This policy describes the types of personal information that may be collected about you, the purposes for which this information will be used, the circumstances in which information may be shared and the sequential steps taken to keep your information protected, safe and secure.

ABOUT THE POLICY

As used throughout this policy, the term “Daniel Chapelle” refers to Daniel Chapelle, ABN 37 571 083 450 (Daniel, we, our and us). Daniel Chapelle is bound by the Privacy Act 1988 (Cth) (the Privacy Act) and by other applicable laws which govern privacy.

This privacy policy may be amended or updated at any time and will be published on the Daniel Chapelle website. It is encouraged that you check the Daniel Chapelle website regularly to ensure any changes to the terms of the current Privacy Policy. By visiting the Daniel Chapelle website and submitting any personal information to us (whether in person, via the website or otherwise), you are accepting and consenting to the policies described in this Privacy Policy.

1. WHAT INFORMATION IS GATHERED?

The information gathered from you helps to continually improve your experience with Daniel Chapelle. This information is inclusive of: your name; contact information; date of birth; preferred methods of communication; business name; business address; bank details and/or credit card details and your objective, interests. Your details provided also create information that becomes a part of the personal information we hold about you, such your membership number, your usage/interaction with the website and the products you purchase from us.

The following information may also be collected about you:

  • Sensitive information
    • The term “sensitive information” in this policy refers to the information related to your racial or ethnic origin, philosophical beliefs, sexual orientation, health status, genetic information, biometric information or templates. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that is it required to assess your readiness for physical exercise and engagement with services by us.
  • Contacting us via the website, or otherwise
    • When you use the www.danielchapelle.com website (Our Site) or contact us by post, telephone, fax, email, SMS or otherwise, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email address, phone numbers as well as traffic data, location data, web log and other communication data, whether this is required for our own billing purposes, for marketing use or other resources that you have access. If you contact us, correspondence may be recorded that you have enquired about our products and we may contact you to market our products unless you’ve specifically opted out of marketing communications (by sending an email to info@danielchapelle.com).
  • Surveys/forms
    • You may be asked to complete surveys and forms as a means to collect information regarding your experience with the products or information provided by Daniel Chapelle, although it is not an obligation or requirement that you complete these.
  • Online account/profile
    • Personal information may also be collected while using our online portal, account or profile that you create while using our services that are inclusive of training, nutritional and health information.
  • Third party service providers/social media
    • Personal information may also be collected that you provide when interacting with us via means of social media, whether that be through participating in events, promotions or through competitions. Information collected by us directly, or through a third party on behalf of us, may include your experiences, comments and photos provided or shared with us. If personal information is provided to us through a third party or social media platform, your personal information will be managed in accordance with the third parties Privacy Policy in addition to our Privacy Policy. If you contact us via a social media platform in response to a promotion, you may be contacted to market our products unless you’ve opted out of marketing communications (by sending an email to info@danielchapelle.com).

2. WHY AND HOW IS YOUR PERSONAL INFORMATION COLLECTED?

The following outlines the primary types of information collected by Daniel Chapelle as well as the ways in which is it collected, held, used and disclosed:

  • Your personal information is used to deliver the services you request from Daniel Chapelle such as: administration of your account, profile membership, subscription, manage online coaching, communicate with you, provide answers to any queries in regards to the services as a whole, as well as transactions.
  • Your personal information is used to improve the services provided by Daniel Chapelle as described above, or otherwise as a requirement or authorisation by law. An example of this is when an enquiry is sent in by a potential customer, personal information will then be used for the purposes of that enquiry after it is collected.
  • Personal information may also be used to help advertise services and products delivered by Daniel Chapelle, analyse data to improve marketing strategies and overall enhance the services provided, to maintain membership accounts/profiles and records, process payments, assist in legal matters whether that be the prevention of crime and to aid in the prosecution of offenders & to overall comply with law. In addition, personal information may be used to improve the overall platform including the testing, development and upgrading of software, business systems, and to assist third parties in carrying out logistical, technical or otherwise functions on behalf of Daniel Chapelle.
  • Your personal information may be used to send you information including newsletters, promotions, surveys and otherwise via email, telephone or social media. This information will also be used to the collection and processing of your membership fees and other payments that may be due to us from you.
  • Personal health information may also be collected for the purposes of assessing your general health, wellbeing and overall readiness to participate in physical exercise. Prior to the collection of health related sensitive information, consent will always be required by yourself prior to collection.
  • Social media platforms are used for the purposes carrying out marketing activities that offer you services and products that we believe may be of interest to yourself as well as generate engagement, traffic and leads to our website. To carry this out, we may use limited personal information of your such as your email address and public user information with the social media platform. How social media platforms use your personal information is outside the control of Daniel Chapelle and as such, further questions in this matter requires that you consult with the social media platform for information regarding their use of your personal information. You may opt out of marketing activities carried out by Daniel Chapelle by sending an email to info@danielchapelle.com.

Your personal information will not be provided to third parties for marketing purposes or otherwise, except for those described in this Privacy Policy in addition to having your prior consent.  An automatic opt-in policy is used by Daniel Chapelle, in which engagement with Daniel Chapelle and the providing of personal information therefore results in your information being added to the database.

3. WHAT SITUATIONS PERMIT THE DISCLOSURE OF YOUR PERSONAL INFORMATION?

Information about our membership and service users are not sold to others. The way in which Daniel Chapelle discloses member information is outlined in this Privacy Policy and described below:

  • Our personnel (employees/subcontractors of Daniel Chapelle)
    • Our personnel will have access to your personal information in order to carry out duties with relevance to providing services as a part of Daniel Chapelle, or on behalf of us.
  • Third Party Service Providers
    • Other companies and individuals may be employed to perform functions on behalf of Daniel Chapelle. Examples of this include banking services, managing payment platforms, postal services, emails, removing repetitive information from members lists, analysing data, management of marketing competitions or promotions and providing general assistance. Third party information technology services may also be used for the purpose of hosting, storing and securing information and data. This means that third party service providers will have access to the personal information needed to perform such duties, but may not be used for any other service. It is also a requirement that they must process personal information as permitted by the Privacy Act and in accordance with this Privacy Policy.
  • Business transfers
    • As Daniel Chapelle continues to grow and develop as a business, we may sell or purchase business units of subsidiaries and in such circumstances, member information is generally one of the business assets transferred however remains subject to the conditions of the pre-existing Privacy Policy (unless otherwise via consent by yourself). These circumstances also apply in the event that Daniel Chapelle or substantially all of its assets are acquired. Personal information will therefore be one of the assets transferred.
  • Protection of Daniel Chapelle/others
    • Membership and personal information may be released in circumstances where we believe it is appropriate to comply with law, enforce whether that be to our membership or other agreements; the protection of rights, safety and property of Daniel Chapelle, our users and/or others. This is inclusive of the transfer of information with other companies/organisations whether that also be credit reporting agencies for fraud protection, credit risk reduction and with government authorities or police. This however does not include the sharing, selling or disclosing or personally identifiable information from members for commercial purposes in a way that does not abide by the commitments made in this Privacy Policy. For the disclosure of membership and personal information outside of the circumstances mentioned above, you will be notified prior to and given the opportunity to choose not to share information.

4. WHAT ABOUT WEBSITE COOKIES?

In order for our systems to identify your browser and automatically collect information from your computer, alphanumeric identifiers known as cookies will transfer to your computer’s hard drive. As such, this collects information such as your IP address, operating system and browser type which is used for system administration and to report information to our advertisers. This data is purely statistical and serves the purpose of identifying trends in browsing actions and patterns and does not identify individuals.

To view additional information about how to prevent your browser from accepting new cookies, notify you of new cookies of disable them as a whole, a help option is commonly displayed on the menu bar of most internet browsers. In addition, you can choose to disable or delete this data via browser add-ons such as Flash cookies by changing the add-on settings of visiting the manufacturer website. Cookies however are essential to certain features of the Daniel Chapelle website and as such, it is recommended that you leave them on to improve your website service experience.

If you choose to allow cookies, it is recommended that you sign off properly from the Daniel Chapelle website when using shared computers, smartphones or similar devices. Our advertises may also use cookies, in which we have no regulation or control over and include for reasons such as to:

  • Store information about your website preferences
  • Recognise when you have returned to our website
  • Estimate audience sizes, engagement and browsing patterns
  • Speed up your searches within the website

5. IS MY INFORMATION SECURE?

Your information privacy and safety is of the utmost importance to Daniel Chapelle and therefore all reasonable steps are taken to protect your personal information from circumstances such as unauthorised access, modification, disclosure and misuse. Daniel Chapelle maintains a high standard of physical, electronic and procedural safeguards to ensure information security is highly secure. As such, request may be made for proof of identification prior to disclosing your personal information.

6. WHAT ABOUT WEBSITE LINKS TO OTHER THIRD-PARTY?

There may be links to other websites featured on the Daniel Chapelle website. No personal identifiable customer/membership information is provided to these third-party websites/advertises when clicking these links. Upon clicking these links, you will be directed to the third-party website in which technology may be used to send (or “serve”) the advertisements that appear on our website directly to your browser. They will therefore automatically receive your IP address and may use cookies, web beacons, JavaScript and other technologies to measure the advertisements engagement and effectiveness to then tailor future advertising content. Daniel Chapelle does not have access or control over the cookies or additional features that third-parties or advertises may use, and therefore their information practices are not covered by this Privacy Policy. For additional information regarding the privacy practices of these third-parties and advertises please contact them directly. The Network Advertising Initiative also offers additional information, including how to opt-out of their information collective.

7. WHAT ARE THE CHOICES I HAVE FOR MY INFORMATION TO BE SHARED?

It is within your rights to choose not to provide personal information however this may impact our ability to provide certain services, if not all services to you given they require personal information in order to be completed. If you choose not to receive emails from us that contain information such as services, promotions, marketing and legal notices you can opt-out by clicking unsubscribe within the email and ticking the relevant box. You can also unsubscribe via the link in emails from us, or privately email info@danielchapelle.com. If you choose to opt-out from receiving emails from us which happen to contain information with legal notices such as updates to the Privacy Policy, these notices will still apply and govern your use of services and interaction with Daniel Chapelle and otherwise. It is therefore your responsibility to review the legal documents regularly for any changes that may have occur.

8. HOW DO I ACCESS AND CHANGE MY PERSONAL INFORMATION, OR MAKE A COMPLAINT?

It is within your rights to request access to your personal information held by us. You can do so by submitting a written request, in which we will respond within a reasonable time period. In some cases not all the personal information held by us may be disclosed to you, in which case you will be notified of the reasons as to why (except in a case where it may be unreasonable to provide such reasoning). If you believe that your personal information held by Daniel Chapelle and otherwise is incorrect, you may submit the request to correct this information. In some cases it may not be possible for us to correct this information to your exact request, in which you will be notified the reasoning (except in a case where it may be unreasonable to provide such a reasoning). If you’d like to complain about the way in which your personal information is held (including if you believe that this Privacy Policy or the Privacy Act has been breached) you can contact us via the email info@danielchapelle.com or fill in the contact form located on our website. If you make a complete, please provide the following information (name, address, best contact number & email address with a clear description of your complaint). Your complain will be responded to within a reasonable time period in which it is priority to resolve this in a manner that is efficient. In the circumstance that believe we have breached the Privacy Act and are unable to resolve your complain, you may wish to contact the Office of the Australian Information Commissioner.

9. WHAT ABOUT THE POLICY REVISIONS AND NOTICES?

Given changes to our business, our website terms and Privacy Policy also change from time to time. It is therefore in your best interest to be updated on any changes that occur, unless you have contacted us and requested otherwise. It is however still your responsibility to regularly view these documents for changes that may have occurred. This Privacy Policy applies to all information that we collect about you and your account. It is our promise that we will never make updates to the Privacy Policy with the intention of being less protective of your past information collected, unless appropriate consent is provided by yourself.

10. HOW DO I GET IN CONTACT FOR MORE INFORMATION?

If you require further information about the Daniel Chapelle Privacy Policy including it’s procedures and practices, or you wish to request access, change/correct your personal information, or make a complaint, please contact us via emailing info@danielchapelle.com or completing the contact form located on the Daniel Chapelle website.